Office Policies

We always welcome new patients! We’re excited to help you and your family get on the road to healthier teeth!

If you’re visiting our office for the first time, we will gladly complete a new patient examination to determine an appropriate treatment plan for you. Your new patient examination will consist of a complete gum examination, any necessary x-rays, and diagnosis and treatment planning. You should set aside at least one full hour for your new patient examination at Nova Dental.

We ask that you arrive fifteen minutes early to complete a new patient medical history form or you can visit our Patient Portal to complete prior to your visit.

We try to help patients in need by providing same-day emergency care whenever possible. Our office is open five days a week for your convenience. Saturday appointments are also available.

At Nova Dental, appointments are necessary to ensure that each of our patients receives the appropriate attention and level of comprehensive care he or she needs.

If you are unable to keep a scheduled appointment, we ask that you provide our office with at least 24 hours notice so that your previously reserved time can be given to another patient. Otherwise, $45 will be charged per 30 minutes of scheduled appointment time.

We accept most major credit cards as a convenience for you and can arrange outside financing as necessary. (We accept Visa, Mastercard, American Express)

We also offer Zelle payments and Installments via Splitit and Care Credit.

We accept most PPO insurance plans and expect any portion of treatment not covered by your insurance to be paid in full on the day of treatment.

Treatment of our patients is not based on their insurance. It is based on their dental examination, medical history and appropriate communication to determine a proper treatment plan.

Please keep in mind that your insurance is a contract between you and the insurance company/employer. As such, you are required to be responsible for the account. We ask that you provide the Front Desk Team with your policy numbers/information and inform them of any changes to your policy and personal information.

As a convenience to you, our office will submit the charges to your insurance carrier. We offer electronic insurance submissions where possible.